Procedures 2.911 ChatComm and the Mrs. Mc Quaig 911 call

3. ChatComm has the responsibility of the successful transfer of each 911 call and will ensure possession of the call has occurred.
After a few seconds the call was answered by a voice mail indicating that this was "Dekalb Emergency 911
and the caller should not hang up".This happened a second and third time while the caller is being placed on hold by ChatComm, waiting for Dekalb 911 to answer. It took 1 minute and 29 seconds for Dekalb call taker to finally answer the call at 10:17:04AM

4.ChatComm operators will always advise the caller we are sending police response and transferring them to Dekalb for the dispatch of Fire/EMS resources.
The ChatComm Call Taker advised the Caller that he was transferring the call to Dekalb 911 for Dispatching.

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