8. Only in the event Dekalb is unable to answer the phone within 13 seconds , 3 rings ChatComm will begin EMD or EFD interrogation of the caller.
ChatComm remain on the call until it was finally terminated 5 minutes and 1 second after the call was received at ChatComm.
9 Interrogation will continue even after line is answered.
10.Once EMD or EFD interrogation has been initiated by ChatComm it will be completed by same including any and all post dispatch or pre arrival instructions.
11.Once completed ChatComm the information to Dekalb to update their responding units.
The Chatomm Call Taker did not follow this procedure
He never initiated the EMD interrogation.
This has been provided by Danny Ross The 911 tape was checked as well a policy review.The View
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