John Heneghan repeatedly states that ChatComm takes care of 90% of the calls. Is this good enough for you? The other 10% of the calls are fire and EMS calls, slowing response time on these calls have been ok with John Heneghan and Terry Nall. Ask them? They repeat it over and over throughout the day. Are they trying to convince us or themselves?Mr Hutmacher has documented that Chatcomm failed to follow protocol for Dunwoody calls. Again John Heneghan and Terry Nall are fine with the slowed response time and are not upset at all by the lack of following protocol adding more time to getting help to a Dunwoodian in distress.
How will you feel if it was you child?, your wife?, your husband?, your father?, your mother?
Maybe this Valentine's Day take care of your love one and make a commitment to having a better 911 system ;not ChatComm.
Email from Mr. Warren Hutmacher
"Please review the attached information from Chief Grogan regarding the 911 call you heard at the last Council meeting. Although the memo speaks for itself, I will point out a few things:1. Until the CAD to CAD is implemented there will always be a delay on medical and fire calls due to the call transfer from one 911 center to another 911 center. There is nothing about this call that differs from our experience with the one button transfer since the cutover to ChatComm.2. The ChatComm policy regarding starting Emergency Medical Dispatch (EMD) within 13 seconds of an attempt to transfer the call or 3 rings was not followed properly. ChatComm will investigate that further and handle any personnel issues related to the incident.3. The caller was never placed on hold, but instead was able to hear when the call was put in the cue hold by DeKalb 911.4. Dunwoody Police were dispatched as per the policy and current practice. A Dunwoody Police Supervisor cancelled the call for Dunwoody PD based on their best judgment at the time. The primary factor related to our cancellation of our response was that DeKalb Fire was already in route to the call with the appropriate personnel to handle the medical call.5. DeKalb Fire and Rescue was very quick in their response to the scene."
10% failure rate is not too bad...that is unless you are one of those 10%. A broken arm...no big deal. A heart attack...well, that's a different story! A 6+ minute delay can cost a life! A small fire can gain a lot of strength in those few minutes! It is very sad indeed when a councilman is satisfied with substandard services and then look at the citizens like they are unimportant. Is this the same councilman that gave a 10 minute painful speech when his child was "almost" run over in the school crosswalk? We have to ask, "had his child been smashed by that truck and had laid broken and bleeding in that street for 6+ extra minutes, would he be so accepting of this kind of service from ChatCom?" You can bet that had his child failed to receive quick attention, the ChatCom problems would not be an issue in our City today...nearly 3 years later! Shame, shame on you councilman Heneghan!
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